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Rugbyfan1209's avatar
Rugbyfan1209
11 months ago
Solved

I can’t but ea play because my PlayStation account is under 18.

I want to buy ea play but think it’s impossible as I have an under 18 PlayStation account. Whenever I try to buy it online it just says something went wrong and it doesn’t even come up in the PlaySta...
pc
  • EA_cuervo's avatar
    EA_cuervo
    11 months ago

    Hey @Rugbyfan1209,

    In order to purchase EA Play, you must have a payment method that allows recurring subscriptions to renew. If it's not possible to add this payment method to your account, it will probably fail the transaction. Please note that if you're purchasing on your PlayStation, this transaction will go through them. Knowing that I suggest that you contact PlayStation support to confirm if everything is ok and if there's any other way you could complete this transaction. 

    I hope this helps, 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
11 months ago

Hey @Rugbyfan1209,

In order to purchase EA Play, you must have a payment method that allows recurring subscriptions to renew. If it's not possible to add this payment method to your account, it will probably fail the transaction. Please note that if you're purchasing on your PlayStation, this transaction will go through them. Knowing that I suggest that you contact PlayStation support to confirm if everything is ok and if there's any other way you could complete this transaction. 

I hope this helps, 

  • Rugbyfan1209's avatar
    Rugbyfan1209
    11 months ago

    Thanks very much for the help!

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