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TM-14adde's avatar
TM-14adde
3 years ago

I cant donwload batllefield handline on ps5 with ea play.

Hi i have an Ea play subscription and when i look at the library on your website it says that one of the games that are included on playstation is battlefield hardline but when i go on the playstatio...
console
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there, @TM-14adde.

I'm not seeing an EA Play subscription on the account you're posting with. Are you sure you're logging in to the right account?

TM-14adde's avatar
TM-14adde
3 years ago

Thats weird i just resubcribed today through the ps5 store so you should see it now. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @TM-14adde 

    I'm still not seeing it. It would be best to get an advisor to look into this. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

    • TM-14adde's avatar
      TM-14adde
      3 years ago

      Ok thx i will but all your services with ea play are working i have all the games and discounts its just that i cant find battlefield hardline in the ps store for free. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @TM-14adde 

        Are the other games working fine? Also, does the same thing happen if you go to the PlayStation store in a web browser and try to initiate the download there?

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