Community ManagerAre the other games working fine? Also, does the same thing happen if you go to the PlayStation store in a web browser and try to initiate the download there?
Yes the other games are working fine its just that one and i have tried accesing the ps store through my mobile app with the same results.
Community ManagerCan you try going through a web browser and not the mobile app? I just want to make sure that is tried first. It would be good to put your browser into desktop mode as well.
I have tried that aswell now through my computer and still it only gives me the option to download it with a 10 percent discount and not the entire game.
Community ManagerI think it would be good to get an advisor to look into this for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Hopefully, they can find out why this is happening.
