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MateiGhema's avatar
MateiGhema
11 months ago

Incorrect Pricing in EA Play/Play Pro Renewal Emails

Hello On 8th August 2024 I received the following email from EA, one month before my renewal: "Thanks for continuing to be a part of EA Play. Your annual membership plan will automatically rene...
pc
  • MateiGhema's avatar
    MateiGhema
    11 months ago

    I did contact EA Help and opened Case #188880072.

    After a chat with an advisor, he said that cannot do anything and instructed me to write in the forum:

    "I've discussed your case with the concerned team of ours and made them understand the situation and this is something that we need to document and shared a feedback and if possible report the issue as well."

    "I would also suggest to report this as bug on EA forum from your end, so that this issue is highlighted on priority https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English"

    "However, since we do not have any utility to make any instant changes or grant refund regarding this case which is why I request you to report it on that forum so that the case will be highlighted to the team."

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      11 months ago

      Could you please attach a screenshot of the email from EA Play showing the prices if possible? Please hide any personal information from the email before posting. 

      Thanks, 

      • MateiGhema's avatar
        MateiGhema
        11 months ago

        Here it is!

        Thanks

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