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MateiGhema's avatar
MateiGhema
11 months ago

Incorrect Pricing in EA Play/Play Pro Renewal Emails

Hello On 8th August 2024 I received the following email from EA, one month before my renewal: "Thanks for continuing to be a part of EA Play. Your annual membership plan will automatically rene...
pc
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
11 months ago

Could you please attach a screenshot of the email from EA Play showing the prices if possible? Please hide any personal information from the email before posting. 

Thanks, 

MateiGhema's avatar
MateiGhema
11 months ago

Here it is!

Thanks

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Thank you for sharing the screenshot! I will send you a DM with some further instructions. Please check your Inbox here on AHQ. You can find that by clicking on your profile picture and selecting Inbox.

    • FUR1OUSNIGHTHAW's avatar
      FUR1OUSNIGHTHAW
      11 months ago

      Exaxtly the same has happened to me. Its disgusting. And the customer service is attrocious. I was emailed on 13th august saying my renewal would be today for 89.99. 

      Im currently off work so borrowed money to do this for my son. Added the wallet funds and then today its failed as the price is different. Spoke to agent online. Refused to help, refused to let me speak to a manager then ended the chat. 

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