Issue with EA play pro payments/membership
Hi,
I keep getting charged/billing attempts for an EA play pro annual subscription despite having paid for a monthly subscription, and I can also not remove the automatic monthly billing requests. I have already purchased EA play pro (monthly payments) with a different payment method, I do not wish to be charged again on my prior payment method (credit card) for something I have already purchased. Please cancel these billing requests. That prior payment method seemed not to work when I tried to pay for my subscription after having missed a couple of payment requests; I believe you may have blocked the card due to the failed payments, but then when I tried to pay it was no longer possible with that card, so I switched to a separate payment method (mentioned above).
Hey there @gamta47
To get this yearly membership cancelled and for help removing an older payment method from your EA account, you'll need to get in contact with the live support team as we don't have access to your account details here on the forums to investigate into this.
Please reach out to live support by submitting a help request here so the team can review your billing and membership details further with you. If you have issues getting through the help site, you can let me know!
