Hi there, @dcourtwreck
Unfortunately, we can't help with account issues through Answers HQ. An advisor can take you through the account recovery process to gain access to the account. To do that, open a case here. Thanks!
@dcourtwreck I had this same issue where the EA help representative wouldn't do anything for me. I deleted all my EA games, left a disgruntled xbox store review, and requested a refund on every EA game since online features that should've been included in each purchase were not available due the linked, deleted EA account. I didn't get a response for the refund request but I did try EA help chat a second time. I explained I couldn't sign in via my MS account. They told me the EA account it was linked to had been deleted (I was already aware), but this time I gave them the email account associated with the deleted EA account (and a second possibility) and explained that the email accounts had also been deleted. My email account was impossible to recover, and therefore the deleted EA account was as well. After agreeing to some perfectly reasonable terms, he unlinked it for me within a minute?! If they tell you they can't unlink the account for you, they're either lying or ignorant. If the email account is compromised (who are they to say it wasn't hacked), they are required to unlink it for you.
@Sweetspotter did you try the method @Vanlife4me mentioned. This is not the normal "contact support" response we get from EA, it has actually consistently worked for people including myself.
ACTUAL SOLUTION:
I had the same problem. Fully explained in this thread verified by EA AHQ staff, online support is useless and cant help.
Basically you need to contact EA's Data Protection Officer (Links and explanation in thread linked above). From there they will verify you via Xbox live by sending you a message from their test machine with a verification code, you email it back and they then reset the account unlinking it from your Xbox account, allowing you free to add a new one. No reason it wont work for your Microsoft account so long as you have access to that.
Took me 2 days to get an email response then it was sorted within a couple of hours.
I did this literally couple days ago and now spreading it on here so the EA staff here know about it, and the community starts to pick up on it. Solution was tick as solution on the thread.
As long as you have access to the Xbox or PSN account this method works, but for some reason EA is not pushing it.
Check out EA_Mako’s explanation here
There was a very recent policy change. - I like to think it was my full Karen that pushed them over the edge
TLDR: Contact customer service! Their policy has indeed changed. They can now unlink your account from a dormant/deleted EA account!
My Gamertag finally got unlinked from my dormant/deleted EA account! I struggled with this issue for a very long time like many of you. I just contacted customer service via chat and the agent could unlink my account without any issues. He only asked for confirmation a few times. After that my account was unlinked and I could link It to a new/different EA account. I didn't even had to verify that I'm the owner of the Gamertag like some of you have to via the DPO. Indeed it seems that their policy has changed! Great news!
