Forum Discussion

Seasoned Newcomer

4 days ago

Solved

Order history completely gone

I´ve been using my account for several months and on 6 June 2026 I upgraded my EA Play monthly to EA Pla Pro yearly. Been playing EA FC 26 and EA F1 25/26 for a month and suddenly the EA Play Pro subscription is gone. Both my complete order history and preferred payment method is missing.

I have permanently deleted the mail with the order details, but I can see the transaction on my credit card statement.

Customer support is unwilling to help due to the lack of order number.

Any ideas?

ea play

ea play pro

EA_Leeuw
2 days ago
Hi Adrian2times ,

If your entire order history, saved payment method, and EA Play Pro membership have disappeared at the same time, the most likely explanation is that you are currently signed in to a different EA Account than the one used for the purchase.

Please first sign out of the EA app and double-check that you are logging in with the exact email address originally used for the subscription. Also, check whether you may have previously signed in through a linked platform account, such as Steam, PlayStation, Xbox, Google, or Apple.

If you are certain that you are using the correct EA Account, this will need to be reviewed by EA Help, as we cannot access account, payment, or transaction details through the forums.

Even without the original confirmation email, provide support with as much payment information as possible, including:

The purchase date and amount

The last four digits of the payment card

The transaction description shown on your bank or credit card statement

Your EA Account email address

Any screenshots of the charge

Do not post any payment or personal information publicly here.

You should also check whether the purchase appears under a different EA Account you may own. If support is still unable to locate it, ask them specifically to verify which EA Account the transaction and EA Play Pro membership were attached to.

3 Replies

EA_Leeuw
Community Manager
1 day ago
Hi Adrian2times ,

Thanks for the update. I understand that you contacted EA Help again and specifically asked them to check which EA Account the transaction was linked to, but they were still unable to resolve it.

Unfortunately, we cannot access account, billing, subscription, or purchase records through the forums, so I’m unable to locate the transaction or restore the membership from here.

The next step is to contact EA Help again and provide the credit card statement showing the charge, along with the purchase date, amount, currency, transaction description, and the last four digits of the card. Please also ask for the case to be reviewed specifically as a missing EA Play Pro purchase rather than only as a missing order number.

If you received a case number from your previous contacts, keep that available so the advisor can review the earlier interaction. Please do not share the case number or any payment details publicly on the forums.
Adrian2times
Seasoned Newcomer
1 day ago
Thanks for your repy. I contacted EA Help again and still no progress. I qouted your reply "If support is still unable to locate it, ask them specifically to verify which EA Account the transaction and EA Play Pro membership were attached to"
EA_Leeuw
Community Manager
2 days ago
Hi Adrian2times ,

If your entire order history, saved payment method, and EA Play Pro membership have disappeared at the same time, the most likely explanation is that you are currently signed in to a different EA Account than the one used for the purchase.

Please first sign out of the EA app and double-check that you are logging in with the exact email address originally used for the subscription. Also, check whether you may have previously signed in through a linked platform account, such as Steam, PlayStation, Xbox, Google, or Apple.

If you are certain that you are using the correct EA Account, this will need to be reviewed by EA Help, as we cannot access account, payment, or transaction details through the forums.

Even without the original confirmation email, provide support with as much payment information as possible, including:

The purchase date and amount

The last four digits of the payment card

The transaction description shown on your bank or credit card statement

Your EA Account email address

Any screenshots of the charge

Do not post any payment or personal information publicly here.

You should also check whether the purchase appears under a different EA Account you may own. If support is still unable to locate it, ask them specifically to verify which EA Account the transaction and EA Play Pro membership were attached to.