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crbaker06's avatar
crbaker06
2 years ago
Solved

Paying twice for EA Play need refund on cancelled membership

Subscribed to EA Play not realizing I already had access through Xbox/PC ultimate game pass. I immediately cancelled my membership to EA Play but it still says I have access until 2025 and the payment is pending in my bank account. The EA app also keeps popping up saying I’m paying twice through EA Play annual and Xbox/pc game pass. This was bought through the EA desktop app on the PC. I’ve already followed the links provided like this one:

https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/

and of course I’m not finding any chat or email options. 


I just need to completely get rid of the extra EA Play and a refund. 

Thank you! 

pc

3 Replies

  • crbaker06's avatar
    crbaker06
    2 years ago

    Can you please explain how to chat with an EA Game Advisor? I’m not getting that option from the link you provided. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @crbaker06 

    Players can contact our live support team on our Help Site. To request a chat or open a case through email.

    First, clear the browser history and cache from the main browser used so that no account is logged into the Help site.

    • Select the Games Support tab
    • Select EA App or EA account
    • Select See all help topics
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

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