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Re: Account banned - EA play Subscription cannot be cancelled

You may not be able to cancel a subscription while banned.

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

3 Replies

m4li
2 years ago
@EA_Barry

Hey Barry!

Yes, I can't access it because I'm banned. I've already described that. But how am I ever supposed to cancel my subscription if the ban is permanent? That would not be possible! which leads me to the question, why is it not possible to cancel your subscription when you are banned?
nilasskov
2 years ago
@m4li Have you gotten help have the same problem
szymcioszef
2 years ago
I have the same problem, have you found the solution?

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Forum Discussion

Re: Account banned - EA play Subscription cannot be cancelled

ea play pro refund problems and really bad customer service pls help me

Payment failed, but money was charged. Support is more than unhelpful.

EA Play Pro Payment Deducted but Subscription Failed

no subscription, money taken.

Battlefield 6 not showing in EA Play library (XXXXXXX name issue)