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Re: Bought FIFA 23 yesterday. Now my account is banned and EA says the order failed.

You will need to speak to our Terms of Service team @Somebody0812.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

4 Replies

Somebody0812
3 years ago
@EA_Darko Why did this even happen in the first place? How come I lose a game I paid for? And I didn't even get a refund, this is crazy. And now I'm banned too?
EA_Darko
Community Manager
3 years ago
You need to direct any questions around a ban to our TOS team @Somebody0812.

Darko
Somebody0812
3 years ago
@EA_Darko Okay, is there any way I can request a refund as well? Apparently a ban means I can't live chat as well, so EA has my money and I have no game, baffling.
EA_Darko
Community Manager
3 years ago
You need to appeal any ban with our TOS team using the steps I shared above @Somebody0812.

There is nothing else you can do right now.

Darko

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