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Uchoosme's avatar
Uchoosme
11 months ago

Re: Cannot download EA Play games through PC Game Pass

Okay so I've logged in to EA using my EA log in. When I go to My Account > Connections, I don't see anything corresponding to Xbox at all. I have the options of linking and unlinking PSN, Apple, Steam, Discord, etc. but I see no Xbox menu here.

When I log in to EA using my Xbox account, it guides me to input my Microsoft credentials so I did. Then it sends me a code through email, after I input the code I still get this error so I don't think I can log in using Xbox through this method.

{"error":"Internal server error","error_description":null,"error_code":null,"code":107019}

Your next suggestion was to unlink my Xbox account from my EA account, however again, I still don't see anything corresponding to Xbox in My Account > Connections. No Xbox icon, no Xbox menu, nothing

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @Uchoosme If you log into your EA account and you do not see the Xbox account linked, your Xbox is linked to a different EA account. 

    That is the account you need to locate. However, when you log into the EA site with your Xbox account, it will show you what EA account it is linked to.

    If it does not, you would need to reach out to live support so that they can locate which account and get you to link the correct ones.

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