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KCR3KC's avatar
5 years ago

There are no games

Hi.

I just got 1 month of EA Play for my PS4 to get the madden 21 trial. I couldn’t find it so I assumed the trial was over. Instead I tried downloading the UFC 4 trial. Right after I downloaded however, every game in the playlist was gone.

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @KCR3KC the best thing to do is to take a couple of minutes to try the following steps: 

    Restart your console:

    • Turn off your console and then turn it back on.

    Make sure your game software is up to date:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.

    Make sure your PS4's system software has the most recent update:

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation 4.

    Clear your PS4's cache:

    The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

    1. Press and hold the PlayStation button on your controller. 
    2. Select "Turn Off PS4". 
    3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
    4. Restart the PlayStation 4. 

     Uninstall/reinstall your game or app: 

    • So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error. 
      • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
      • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

    Darko

  • red3288's avatar
    red3288
    Seasoned Newcomer
    4 months ago

    It’s ufc with on game monthly subscription know blocked 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi all,

    I'm going to close this thread to stop it from being necro'd.

    If you're experiencing the same or a related problem or want to start a new general discussion, please create a new topic or respond to a more current thread.

    Thank you.

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