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Re: EA Play Hub no longer working

I have a different problem: I wanted to get the 1 month subscription on EA Play from PS5, when the system asked for a payment method I added a prepaid card for 20 euros, but then although I have the money in my wallet, the system still doesn't let me buy teh subscription asking for a card or paypal...what the heck is this? Why do you show an option ( pre paid card ) if then it is not accepted? And still, I have money in my wallet....Please help.

6 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @sscn in order to become an EA Play member on console you will need to have a credit card associated with your account.


    Darko 

  • I have had an ea play account on 12 month renew for a couple of years, moved from PS4-PS5 it shows in my active subs. Do i need a different ea play account to use on my PS5 or will it just work differently? I get the hub doesn’t work on PS 5 but it won’t allow me to see all ea access games from the menu as explained on here and all games have costs associated with them instead of free if that makes sense?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @bartst3r if you are unable to add games included in EA Play then please speak with PSN support.

    Darko

  • Thanks will wait to see if fifa 22 drops in tomorrow dor my 10 day trial, but i am sure on my ps4 it didn’t have any costs associated with any of the ea games on the tile. Appreciate your help

  • Nelisga's avatar
    Nelisga
    4 years ago

    I cant buy ea play on ps5. Although I have enough money in my Wallet.

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