Forum Discussion
9 Replies
- EA_Jason4 years ago
EA SPORTS FC™ Team
That could mean that the Xbox account has already been linked to and EA account (depending when/where you see the password reset).
Our support team will be able to help with checking if the Xbox account has already been linked to an EA account and with resetting the password for you.
- @gammorah Hi, don't know if it will help but if your Xbox account is already linked you can view it by logging into the Xbox app on a pc if possible. Click on your avatar in the top right corner, select settings. Then scroll down and it will show a list of linked accounts that associate with your Xbox account. if EA is one of them you will need to unlink it
Cheers mate but all my xbox account shows is that it is lined to my steam and facebook accts, no ea account
- https://answers.ea.com/t5/EA-Play-PC/How-can-I-link-Xbox-Game-Pass-account-to-my-EAGames-account/m-p/10250561#M2182
this is how i done mine if the link works - @gammorah are you trying to get it to work on pc or Xbox?
- @gammorah Don't know if what i have put already has helped but now you checked your Xbox account is not linked to an EA account you need to check your EA account is not linked to another Xbox account ie old accounts from way back that you may not remember. click this link for info
https://help.ea.com/en-gb/help/account/link-your-console-accounts/#how-to
then this one to check linked accounts
https://myaccount.ea.com/cp-ui/connectaccounts/index
If there are any Xbox live accounts listed unlink them And that only shows Facebook
- @gammorah ok uninstall and reinstall the xbox app from windows store. it may then show the ea play games. you may be then able to select one and it should ask to log in. but log in with xbox user and pass not ea user and pass. you may have tried this already but worth a go?
ragardless of which app i use, iphone, xbox, web or ea play, they all just go to the rest password page
About EA Play
Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,409 PostsLatest Activity: 4 hours ago
Recent Discussions
- 4 hours ago
- 18 hours ago
- 2 days ago
EA Play Pro Membership
Solved3 days ago