Re: Unable to download EA Play games on PS4/PS5

EA_Illium
EA Staff (Retired)
4 years ago
@0RBITT Can you try to restore your console license then restart the console and check if this continues?
0RBITT
4 years ago
I did restore game licenses last week to try and fix the problem, and did It again just now. I still don't have the download button, just the option to buy the game.
EA_Illium
EA Staff (Retired)
4 years ago
@0RBITT Thanks for checking I am sharing this with the team to be aware of, to confirm you are on a PS4 and not a PS5?
0RBITT
4 years ago
@EA_Illium Correct, I'm on a PS4.
Thank you, I'll be waiting for a solution.
EA_Illium
EA Staff (Retired)
4 years ago
@0RBITT Wanted to give an update I have shared this with the team to be aware of.
0RBITT
4 years ago
@EA_Illium I checked a few minutes ago and the game is available to download again. Thank you for your attention and support...
have a great evening !!
fenusa0
4 years ago
Hi! It seems that I have the exact same problem: I've downloaded The Sims 4 and was able to play for a few days, but now it appears with a lock and says cannot verify the license. When I access the play store, it can only be bought with a discount, but I understand that with EA Play it should be for free, right?

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