Refund subscription
I have been trying to figure this out for three days. I’ve gone to the chat support and started a case at least three times, i wait for the chat support and my wait time continues to go UP instead of...
Forum Discussion
In case it wasnt clear, im not trying to have a game refunded. Im trying to have my annual ea play membership refunded as no reminder that it was coming up was sent and i do not have the money to pay for it and my account is now negative.
Feel your pain man. I couldn't get anything to download and reached out on a case. First advisor stated wait 24 hours and it should work. Opened up another case and I said since I can't get anything to work, i'd like a refund. They stated they would escalate for a refund, went silent and closed case on their side. Opened up another case and said I couldn't get a refund. Stated about the previous case and shows history of Ad***** stating that I would get a refund and still pending and no response.
Pretty horrible that 1) you pay for something and doesn't work. 2) get advised that a refund would be issued (was told in chat and have logs that it would be refunded). 3) After weeks of an open case, no action on EA's part.
In the end, it seems like I was advised wrongly, but they take your money quick and when told I would receive something back, it is not given.
