Request for a goodwill refund review – EA Play Pro Annual Subscription
Hello everyone,
I am writing here because I have exhausted the support options available to me, and I am hoping someone from EA can review my situation.
On July 7, I purchased an EA Play Pro annual subscription (€120). Unfortunately, I made a mistake when purchasing it, and I later realized that I should not have bought the annual subscription.
I understand that EA has refund policies, and I respect them. I also understand that support has informed me that my subscription is not eligible for a refund.
However, I would like to ask if someone from EA could please review my case as a one-time goodwill exception.
I am currently unemployed and experiencing financial difficulties. The €120 charged for this subscription has had a significant impact on my finances, and receiving a refund would make a real difference to me.
I am not trying to argue with EA's policies or demand special treatment. I am simply asking if my case could be reviewed one final time with consideration for my circumstances.
I would sincerely appreciate any help or guidance that can be provided.
Thank you for taking the time to read my post.
Hey N4styAce,
I can definitely understand you're looking for any other options here, however we cannot make any changes to your account on the forums - including looking into or providing refunds.
The only ones able to see whether any other options are available would be the support team. If they've mentioned they were not able to provide that, it's not something we could change here either. If you'd like to speak with another advisor about that, you can resume a case here to get back in touch and see if there are any other options. We're not able to review or escalate anything here though, sorry.
