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Playb0y78's avatar
Playb0y78
4 years ago

Security codes not being sent

Iam having trouble getting my security codes through email and nothing comes through spoke to an advisor 3 times and they want me to remember my number ,IP address and other info from 9 years ago whe...
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Playb0y78's avatar
Playb0y78
4 years ago

Hi thanks for the reply but could you tell me why the lady would change my email address and ver9 it for me.if that is the case .many thanks

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

If our team is asking you to verify ownership of the account  @Playb0y78 and you are unable to do so then they will not be able to make any changes or assist in any way.


Darko 

  • Playb0y78's avatar
    Playb0y78
    4 years ago

    But they already have by changing my email and verifying it for me as I could not verify it so the lady looked in to it and verified it for me that's why I can't understand if she was able to do that why am I not get codes through.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      You will need to speak with our live support team in relation to this @Playb0y78.

      Darko 

      • Playb0y78's avatar
        Playb0y78
        4 years ago

        Ok many thanks for your help.

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