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Playb0y78's avatar
Playb0y78
4 years ago

Security codes not being sent

Iam having trouble getting my security codes through email and nothing comes through spoke to an advisor 3 times and they want me to remember my number ,IP address and other info from 9 years ago whe...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

If our team is asking you to verify ownership of the account  @Playb0y78 and you are unable to do so then they will not be able to make any changes or assist in any way.


Darko 

Playb0y78's avatar
Playb0y78
4 years ago

But they already have by changing my email and verifying it for me as I could not verify it so the lady looked in to it and verified it for me that's why I can't understand if she was able to do that why am I not get codes through.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You will need to speak with our live support team in relation to this @Playb0y78.

    Darko 

    • Playb0y78's avatar
      Playb0y78
      4 years ago

      Ok many thanks for your help.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Happy to help @Playb0y78.

        Darko

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