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madnik7's avatar
madnik7
2 years ago
Solved

"Something went wrong" error when trying to EA PLay subscription

Hi,

I get a "Something went wrong" error when ordering an EA Play subscription in the PlayStation store. I have already ordered other games in the PlayStation store successfully, so I am wondering what is wrong with EA Play subscription and how I can fix it.

Logout/Login doesn't help, I have also tried with PlayStation android App and also different browsers on Windows, but I still get the same error message. I have also added enough funds to the PlayStation store wallet, but it doesn't help either.

Thank you

console
  • EA_Darko's avatar
    EA_Darko
    2 years ago

    Hey @madnik7 for issues with billing on the PSN store you will need to speak with PSN support.

    Darko 

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @madnik7 for issues with billing on the PSN store you will need to speak with PSN support.

    Darko 

  • madnik7's avatar
    madnik7
    2 years ago

    I discovered that having only a PayPal account or sufficient funds in your wallet alone does not work for EA Play subscription. However, I found that adding a credit card to my account resolved the issue and allowed the transaction to go through successfully.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    In order to be an EA Play member you will need an active credit card on the account @madnik7.

    Darko 

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