Unable to Launch Madden Through EA Play
every time i try to launch my game madden 25 and for the record i am on pc but every time i try to launch the game it tells me that my account that i provided keep in mind i have already payed for EA...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHi there,
I'm sorry to hear you're having trouble playing Madden NFL 25. Did you subscribe to EA Play or EA Play Pro? Also, if you could provide a screenshot of the error message that would help us identify what could be causing this.
i subscribed to the normal ea play because i was on the epic games launcher and it said for 5.99 per month i could play a bunch of ea game so i subscribed to ea play but not pro i didnt know that was an option
- EA_cuervo
Thanks for sharing the screenshot.
Can you please try the following steps:
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
I hope this helps!
