Forum Discussion

BOARD_MY_OCTRAI's avatar
4 years ago
Solved

what is ea support phone number?

So I have been trying to contact EA for help all morning. It says that their phone hours are "8am - 11pm UTC from monday to saturday" which is 3am - 6pm my time.

However, it is 10am right now (i tried all day yesterday and then this morning) and there is no way for me to contact them? It just displays that message but no phone number? I tried to live chat only to be told that there is "no phone number" which I don't think is true.

What is the phone number for ea support? I 'requested a call' like it said as well and it said they would call me in 0 minutes which was 20 hours ago.

  • Hey @BOARD_MY_OCTRAIN, for issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

    Darko

16 Replies

  • Sanebound's avatar
    Sanebound
    5 months ago

    Honestly this company rips people off every single day they want ur money and u to get false ban then u spend more money. They don’t give a * about you at all and they make this very clear. I can’t even get a response if my ban is temp or permanent when I did * nothing wrong at all. Honestly * EA

  • bobbi99224's avatar
    bobbi99224
    2 years ago

    i have searched high and low for a phone number how did u talk to 4 i cant find one? 

  • i am having the same issue. passed onto 4 different representatives who say the same thing completely ignoring my email and attachments.  

  • dkayg's avatar
    dkayg
    2 years ago

    But what do you do when it does not give you the option for live support or chat support?

    I have followed the detailed instructions sent my representatives and the instructions of how to contact EA help.  But my screen never gives me the chat option, only the email us option - WHICH I HAVE DONE 16 TIMES - with a different representative every time who do not read the previous resumed messages or even the current message.  If they did read, they would not reply with such generic "I'll do my best to help you" when they don't even address the issue at hand.   They just ask to post in the forum (already done), validate my login (already done 3 times), email screenshots of in-app purchases and email receipts of in-app purchases (already sent 6 times).  Yet they did do not even address my the issue at hand.   The game did not award me prizes i achieved my purchasing donuts. 

    I would like to speak to someone, I have asked them multiple times to contact me with my contact info in the message with no success. The help page NEVER GIVES ME AN OPTION for live chat or other support contact options.   

    So what do I do in that case? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @BOARD_MY_OCTRAIN, for issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

    Darko

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,255 PostsLatest Activity: 6 months ago