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BOARD_MY_OCTRAI's avatar
BOARD_MY_OCTRAI
4 years ago
Solved

what is ea support phone number?

So I have been trying to contact EA for help all morning. It says that their phone hours are "8am - 11pm UTC from monday to saturday" which is 3am - 6pm my time. However, it is 10am right now (i tri...
console
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @BOARD_MY_OCTRAIN, for issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @BOARD_MY_OCTRAIN, for issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

 

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

 

Darko

dkayg's avatar
dkayg
2 years ago

But what do you do when it does not give you the option for live support or chat support?

I have followed the detailed instructions sent my representatives and the instructions of how to contact EA help.  But my screen never gives me the chat option, only the email us option - WHICH I HAVE DONE 16 TIMES - with a different representative every time who do not read the previous resumed messages or even the current message.  If they did read, they would not reply with such generic "I'll do my best to help you" when they don't even address the issue at hand.   They just ask to post in the forum (already done), validate my login (already done 3 times), email screenshots of in-app purchases and email receipts of in-app purchases (already sent 6 times).  Yet they did do not even address my the issue at hand.   The game did not award me prizes i achieved my purchasing donuts. 

I would like to speak to someone, I have asked them multiple times to contact me with my contact info in the message with no success. The help page NEVER GIVES ME AN OPTION for live chat or other support contact options.   

So what do I do in that case? 

  • LegendOfSaria's avatar
    LegendOfSaria
    2 years ago

    i am having the same issue. passed onto 4 different representatives who say the same thing completely ignoring my email and attachments.  

    • bobbi99224's avatar
      bobbi99224
      2 years ago

      i have searched high and low for a phone number how did u talk to 4 i cant find one? 

      • Sanebound's avatar
        Sanebound
        4 months ago

        Honestly this company rips people off every single day they want ur money and u to get false ban then u spend more money. They don’t give a * about you at all and they make this very clear. I can’t even get a response if my ban is temp or permanent when I did * nothing wrong at all. Honestly * EA

  • Snickerinoo's avatar
    Snickerinoo
    2 months ago

    The same thing is happening with me. I have contacted EA 7 times, writing to them and getting generic responses. I have sent them all details which they asked for but there is still no one helping. I described my problem and even attached images responding to every mail.

    i have made a post and am even writing here! There is nothing more I can do. The game is taking thousands of my coins for no reason and EA is in no way helping me recover it. I will never buy from them again until this is sorted. 

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