Why have I been charged twice for EA Play?

Hey @RealmofPresley one of the charges could be a pre-authorisation. A pre-authorisation is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account. 

For further assistance with account and billing issues, you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

If that was the case then I would have expected to see a charge back. This has not happened and the date of the second charge is far too coincidental. I pay by Paypal, and there are 2 charges on there with no charge back either.

I just logged into Origin to download the new Madden and it's saying I have to subscribe to EA Play, They just billed me on the 11th for Premier Access!!! Wtf is going on?

I spent an hour with the online help people. The result - Charged twice, refunded once  and my account terminated by EA. So still out of pocket to the tune of NZ$40. Told that the original charge was for a cancelled account, but because no account is tagged to the payment its impossible to get a refund. Surely if no account is tagged, then it should be impossible to take a payment. Support guy said this is only the second time this has happened on his watch, and to dispute the payment with bank. I pay by Paypal, so have passed onto them, they have more presence than me.

That's what I am hoping for. In the meantime, I have had to pay again, this time for EA Play - Exciting new features include: Change of name, same poor service.

EA not talking to PayPal either.

Hey @Swiggity84 I tested it there and was able to speak with our support.

If having an issue we are happy to help.

Darko