Forum Discussion
EA_Leeuw
Community Manager
3 years ago@boogimea, it could be that the case that the other issue that you're mentioning, the Unable to connect the EA servers issue, is unrelated to the main EA Play issue that you're experiencing.
Have you checked if your Xbox Live is actually still active? This is normally included in your Xbox Game Pass Ultimate membership, but all these issues combined allow me to believe that there very well could be an issue from the Microsoft or Xbox side.
Have you already reached out to Microsoft to check if they're able to verify if your Xbox Game Pass membership (etc.) is all set-up correctly and that it should work without issues according to them?
Have you checked if your Xbox Live is actually still active? This is normally included in your Xbox Game Pass Ultimate membership, but all these issues combined allow me to believe that there very well could be an issue from the Microsoft or Xbox side.
Have you already reached out to Microsoft to check if they're able to verify if your Xbox Game Pass membership (etc.) is all set-up correctly and that it should work without issues according to them?
3 years ago
Yes I contacted Microsoft Xbox and they said my account is active with unlimited plan including EA Play.
If it is issue with Xbox then, why only EA games which require connection to EA servers are not working? such as Fifa and Madden. on my PS5 they works fine without any problem.
Also why I do not see EA Play on my ea account?
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