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09063a9bceb4ffd's avatar
09063a9bceb4ffd
3 years ago

Xbox Game Pass not linking to EA Play

I have Game Pass ultimate and when I press play on the Xbox app, the EA Play application opens then says I have to pay for EA Play. I signed into EA Play through the Xbox login and it does not show as a connection on the EA account settings on the website so I am unable to unlink the connection. EA Support is also terrible and I cant even make a ticket to talk to them even though Xbox says to contact them about this. EA support is just a big joke.

pc

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @09063a9bceb4ffdd 

    I am sorry to hear you are experiencing trouble with your account. It appears that your Xbox account might be already linked to another account. To assist you further, I recommend contacting our support team through our website, as we are unable to access your account details on this public forum.

    To create a new case and initiate a chat, please follow these steps:

    1. Visit our website  the EA Help homepage and type 'EA App
    2. Select See all help topics. 
    3. Select the Manage my account category. 
    4. Select I need help logging in to my EA Account on Xbox. 
    5. Under the heading 'Still need help', the available contact options should appear
    6. Initiate a chat with one of our support representatives.

    Our support team will be able to assess your account situation and work towards finding a suitable solution. 

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