Forum Discussion

3 years ago

Solved

xbox game pass ultimate

I activated a 2-month Xbox game pass ultimate on my microsoft store, but now i dont have the game pass on the EA-app. It is the same e-mail, but I dont know why i dont have the pass on EA-app.

EA_Illium
3 years ago
Hi @LtBigShrek69 You should be able to login to your EA Customer Portal and check under the "Connections" tab to see which accounts and names are connected. If not you can also reach out to our support who will verify your account and check where accounts may be linked.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support (Phone, Chat, Email)

https://help.ea.com/en/contact-us/

LtBigShrek69

3 years ago

I dont know if they are linked. How do i check that.

EA_Illium

EA Staff (Retired)

3 years ago

Hi @LtBigShrek69 You should be able to login to your EA Customer Portal and check under the "Connections" tab to see which accounts and names are connected. If not you can also reach out to our support who will verify your account and check where accounts may be linked.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support (Phone, Chat, Email)

https://help.ea.com/en/contact-us/

metalslug4
3 years ago
I have the a similar problem with nfs heat. I just checked, I have my EA account connected to my xbox account, and I'm using the same accounts on the ea app and xbox cloud gaming