Xbox Game Pass vs EA account disaster
Hear me out and let me know if I'm being unreasonable here. I have a long running EA account (like 7 years with countless games bought etc) that at some point, several years ago, I linked to a temp...
Forum Discussion
@EA_Darko Can you please up channel this growing population of players who are unable to play EA Play to someone who cares?
That would definitely be nice. EA support resorted to lying to me just to get me to go away. Surely there's got to be someone in all of electronic arts that can actually unlink accounts.
- EA_Darko
Community Manager
Hey all, if your Gamertag is linked to an Xbox or EA account on which you are unable to verify that you are the account holder then our team will not be able to assist you in gaining access to or making any changes to that account.
We are not able to assist with any account related issues on AHQ.
Darko
Please read his post. This has nothing to do with not having access to an account. It is EA that has a ridiculous rule that in the lifetime of your EA account it can only be linked to one Xbox account. So even if you unlink your Xbox account, you cannot add a new one.
Here is an image for some proof. Apparently my EA account was linked to some old Xbox account back in 2007, so now I can never link my Xbox account with gamepass...
- @Herjar85 I don't think they are reading our messages. None of us here are expecting @EA_Darko to fix our issue. What we want is for EA to acknowledge the problem in the backend, get a global fix going, and allow people to freely link their accounts as they please.
How is it that I can link xbox / ps account to multiple EA accounts (of course with only one link at a time) but not the other way around. How come Microsoft and Sony figured out a way to break the link to EA account and EA can't do the same from their end?
Can you please provide contact information for someone who is able to resolve issues like this?
@Sassy_Jacc wrote:Can you please provide contact information for someone who is able to resolve issues like this?
Unfortunately nobody in EA can help with this. They don't really care. Forum admins will send you to support and support will tell you that they can't fix it and that's the end of the road ☹️
