Xbox Game Pass won't link with EA Play
After trying multiple ways to link them I finally got an error saying it was already linked to a @disabled.ea.com account. I assume that is Origin. I have had an account with EA just about since Origin launched. Why tf did this not migrate the link when switching to EA Play?
I then determine I need support to help fix this mess. Go to EA Help and find no options to contact support. Just the most unhelpful knowledge base I have ever seen. I selected random games and clicked through options trying to find a "contact support" option. For the love of God let me use the accounts I spent money on.
How do I remove the linked Origin account if it won't show as linked in the account settings? Better yet, how do I get a support case in? I'm an IT professional in my work life. I have exhausted options and went through all available tools to try and fix it.
Hi there,
I'm sorry to hear you've been unable to contact EA Help Support regarding your account linking problem. Please note that if you get a message saying that your account is already linked to a @disabled.ea.com account, that means your EA account is disabled and you need to recover access to that account. For assistance in recovering the account you will need to try contacting EA Help again. I will leave instructions below on how to contact them via chat, when selecting the subject, select the option: I want to update my EA account information
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
