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sirdrinkal0t's avatar
3 years ago

Your Xbox and EA Accounts don't match

 
Hello everyone,
i just open this post as a last aproach to fix this.
I have the gamepass and EA play and i cant play Battlefield hardline and some other battlefield game.
I download the game + DLCs, i start the game, the webbrowser thing pops up, i click on onlinen or campaign, something happens with the EA app, Windows Admin right window for BF-HL pops up and THEN it says "your xbox account is linked to a different EA account than the one you're using on the EA app. Exit the EA app then retry installing or launching an EA Play game from the Xbox app."

I tried it last year, the support disappointed me twice by saying it is a Microsoft (Gamepass) problem (which it is not) and i hoped that something changed, but it didn't.

I went through all the processes TWICE. From resetting cache in EA App up to everything else the support told me to do. Except unlinking my Microsoft account manually, because it says i'll lose progress and the support can help me with it (and re-linking is a problem or something?!). Btw the Microsoft support told me that the problem is with EA, not on their side. This problem is still not solved and i'm kinda mad and i don't want a 3rd ticket that gets closed while pointing at Microsoft.

I couldn't find any solution, only topics with different problems or no reply when it succeded.
I already updated everything and did the other steps, dxdiag txt is included as well.
Please help.

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @sirdrinkal0t have you checked to ensure that the EA account you are using is the one linked to your Xbox account?

    Darko

  • Well i even can login with the Xbox/microsoft option on the EA Play app and i see my old games.
    The only thing that is weird is that when i logged in normaly by E-Mail it wanted me to verify my E-Mail, but i dont get this E-Mail.
    BUT if i go to my EA account where the correct E-Mail is already verified and i try to redo the process, i get the first E-Mail to edit my profile (and the code gets accepted), but i dont get the next one.
    Something is weird.
    But i made sure that my Xbox Live account is connected (since years) with this EA account.

    So the only odd thing right now is why i dont get some verification E-Mails, while it definitely is not the wrong E-Mail either.
    HELP! :D

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @sirdrinkal0t  for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product EA app

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat

    Darko

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