Forum Discussion

Dausjalil's avatar
Dausjalil
Rising Newcomer
2 days ago
Solved

refund

hello can someone help to teach me how to refund. i already follow the step to refund but no button refund appeir .. 

  • Hey Dausjalil​

    If you're not seeing the item you'd like to refund on our Refund Tool, you'll need to connect with our live support team to look into your refund eligibility. Unfortunately, we aren't able to process refunds here on the forums, as we lack access to your account or billing details to do so.

    Please note that live support will only be able to support purchases made with EA. If you bought the item or game on another platform, you'll need to request a refund through that platform instead. Let us know how it goes, thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Dausjalil​

    If you're not seeing the item you'd like to refund on our Refund Tool, you'll need to connect with our live support team to look into your refund eligibility. Unfortunately, we aren't able to process refunds here on the forums, as we lack access to your account or billing details to do so.

    Please note that live support will only be able to support purchases made with EA. If you bought the item or game on another platform, you'll need to request a refund through that platform instead. Let us know how it goes, thanks!