Crashing in both career types

@6114fc7743178fe2 

Try these steps, thanks.

• Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
• In the EA app, click on the game and then Manage, Repair
• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

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@EA_Barry wrote:

@6114fc7743178fe2 

Try these steps, thanks.

• Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
• In the EA app, click on the game and then Manage, Repair
• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

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Platform is Steam. Try here.

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

WU, SFC and clean boot are all valid strategies though.

Thanks for the quick replies!

Windows Updates are all current.

Validated files for F1 23 in Steam successfully.

Ran SFC and it did find errors and repaired them.  Ran SFC until it stated it no longer found any errors.

Performed a full clean boot and then launched the game and tested.  Unfortunately the issue occurred right away.

Next steps?

Appreciate the help.

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@6114fc7743178fe2 wrote:

Thanks for the quick replies!

Windows Updates are all current.

Validated files for F1 23 in Steam successfully.

Ran SFC and it did find errors and repaired them.  Ran SFC until it stated it no longer found any errors.

Performed a full clean boot and then launched the game and tested.  Unfortunately the issue occurred right away.

Next steps?

Appreciate the help.

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Next would seem unrelated to your actual issue, but let's fix them anyway.

WER has a giUpdater.exe crash and your Thrustmaster wheel does not have properties listed on the FFB driver. (Odd that other modes work?) 

https://support.thrustmaster.com/en/product/tspcracer-en/ (TS-PC Racer in advanced mode, latest firmware v13, latest driver 2023_TTRS_4, advise on rim used please) 

Please read the release notes

https://ts.thrustmaster.com/download/pub/webupdate/T500RS/Package_2023_TTRS_4_Release-Notes.txt

Update ROCCAT software (recent) as another WER event

https://support.roccat.com/s/downloads?language=en_US&co=en_GB

Choose a default sound source in Windows. Hopefully this coincides with what you use in-game.

Okay, checked Thrustmaster wheel (Model T248) and the drivers were up to date but firmware was not.  That is now running firmware 2.0.

Default sound is set to my external audio interface correctly.

I did update the Roccat Swarm software a few days ago but I checked for anything new: It is still up-to-date.

Tested the game and instead of getting the track/qualifying splash screen then the black screen with just loading in the top left, it went from the splash screen to just a blank black screen and crashed immediately.  

Since the issue happens in both my team and driver career and only when you progress from practice to qualifying, I decided to try an solo event in F1 world where there is qualifying.  Here it works just as it should without issue.  so it appears to be only quali in Career.  Rest of the game runs great!

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@6114fc7743178fe2 wrote:

Okay, checked Thrustmaster wheel (Model T248) and the drivers were up to date but firmware was not.  That is now running firmware 2.0.

Default sound is set to my external audio interface correctly.

I did update the Roccat Swarm software a few days ago but I checked for anything new: It is still up-to-date.

Tested the game and instead of getting the track/qualifying splash screen then the black screen with just loading in the top left, it went from the splash screen to just a blank black screen and crashed immediately.  

Since the issue happens in both my team and driver career and only when you progress from practice to qualifying, I decided to try an solo event in F1 world where there is qualifying.  Here it works just as it should without issue.  so it appears to be only quali in Career.  Rest of the game runs great!

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I fear this sounds like a corrupt save.

I've not a lot of hope for this, but if you'd care to test @yungrickettts method here https://answers.ea.com/t5/Technical-Issues-Bug-Reports/F1-23-Corrupted-save-file/m-p/13347007#M12520

This is a far better test that I could try as I don't really have a career save that wouldn't be other than "created for the purpose of" testing. Also, he is EA App and you are Steam, the files are in the C:\Program Files (x86)\Steam\userdata\[Steam ID]\[F1 23 game ID]

If you copy the files somewhere safe then you can restore them (which is essentially the fix suggestion). 

Or if you use something like Macrium Reflect Free, take a snapshot of the drive first and then you can always restore it to the otherwise broken state it is now?

Okay, so I had a chance to try this.  Was not a big deal as I just purchased the game and only have about 2 hours in it so I am not too worried about starting over.

I took the data folder from the Steam user data folder and dragged it to the desktop to save the file.

I then launched F1 and at the main screen (with the yellow graphics and drivers to the right and "press enter to continue") I pressed enter, received an error that the save file could not be loaded, then after about 30 seconds, the game crashed to the desktop.

I then decided to make sure Steam cloud saves were turned off for F1 and tried again.  This time I got past the previous screen, was presented with the save load error, selected to continue without saving and started up a driver career.  I was able to progress through to qualifying without issue this time around.  So, it may have been a corrupted save file for sure.  The big issue is now, I can't save anything.

So, I decided to uninstall the game.

Before re-installing, verified that the data was removed as well from the steam user data folder, also verified that steam cloud saves were turned off (they were on initially when I first started playing the game) and then started a new installation.

Once the installation was finished, verified that steam sync was still off and launched the game.   It loaded with the old save file. and crashed immediately after trying to enter qualifying.  I was frustrated to say the least as I have done everything to make sure Steam would not re-install that save file. 

So, I went through with deleting the save files again, and launched the game and we were back to crashing after the main splash screen on the error that it cannot load the save file.

The game acts as if there is not any way to start a fresh new save file as I am only given the option to retry or continue without saving.  The latter option does allow the game to work, but I cannot save any progress.  If I try and turn on autosave to start a new save it just tells me the file cannot be loaded. 

Thank you for trying. I have a few pointers here, in lieu of a fuller answer (time).

The Steam client has a way IIRC of deleting the game data. F1 23 properties (installed or not) via right click? You should investigate (or delete) this. Again, if memory serves you can delete all but a very small amount of data. 

What should happen is that the game has a Steam ID folder and under it is the F1 23 data within that Steam profile. There are folders named remote and local and I forget which way around these are synced but creating a new save I think stopped being possible without copying some data from Steam cloud sync to the profile. 

The game Steam ID also appears in a branch of the user folder. Take care of these files too. 

Basically the Steam sync is quite crude using date stamps only as a method of syncing (without any real user control or intervention). 

So I think the issue lies with you trying to keep Steam from syncing before you’ve created the files you are overwriting. But the sync issue is that the date stamps are ensuring your copied backups are overwritten with corrupt data. 

Hope this is clearer. EA and Steam clearly work differently in this regard.

So an quick update.

I was playing around and noticed there was an option on the main screen "options" selection to delete local save data.  What I did was I quit the game, went to steam and then turned on cloud sync for the game again.  Launched the game and then went to the delete local save data option, selected that and then the game rebooted and appeared to be reset to like new state.  I then verified on the Steam servers that in my save files, the F1 23 data was in fact gone.

I then started a new career in my team and was able to progress past practice, qualifying and make it to the race.  So at least I am now able to progress.

Saying that, after each practice session, the game would crash to the desktop in the exact same way it did earlier.  Would go to the black screen with loading in the top left corner, freeze for about 30 seconds then crash to desktop.  This time, I was able to pick up from where I left off.

So it appears there is still an underlying issue, but at least for now, I can continue to advance in my career.

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@6114fc7743178fe2 wrote:

So an quick update.

I was playing around and noticed there was an option on the main screen "options" selection to delete local save data.  What I did was I quit the game, went to steam and then turned on cloud sync for the game again.  Launched the game and then went to the delete local save data option, selected that and then the game rebooted and appeared to be reset to like new state.  I then verified on the Steam servers that in my save files, the F1 23 data was in fact gone.

I then started a new career in my team and was able to progress past practice, qualifying and make it to the race.  So at least I am now able to progress.

Saying that, after each practice session, the game would crash to the desktop in the exact same way it did earlier.  Would go to the black screen with loading in the top left corner, freeze for about 30 seconds then crash to desktop.  This time, I was able to pick up from where I left off.

So it appears there is still an underlying issue, but at least for now, I can continue to advance in my career.

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Thanks for outlining the steps for others. It's not an ideal solution, but in the event of corrupt saves, removing the data is the only realistic option to be able to move past it.