Forum Discussion

CapedOpossum's avatar
2 years ago

Full-screen "Communicating ..." banner appears while in middle of online race

Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug While running an online race, the game was apparently trying to communicate with online services. The usual top-left indicator appeared, which was well out of the way, but then the full-screen banner went up and blocked the view of the track. I ended up hitting a wall due to not being able to see where I was going.
What is your 16 digit Report Code? One was not available ... was in middle of active racing.
What peripherals are you using? Please list the exact make and model. Fanatec CSL DD Fanatec Formula 2.5 Wheel Fanatec CSL Pedals
Can you please provide the name of your current internet service provider? Spectrum
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? I'm not sure it is easily reproducible, as this was the first time I've seen it after weeks of online races. If the game sees a need to put up the "Communicating with online services" banner in the middle of a race and the communication takes longer than a few seconds there seems to be nothing stopping the game from blanking out the screen, similar to how the full-screen banner appears while in game menus.
What happens when the bug occurs? The full screen "Communicating with online services" banner completely covers the screen in the middle of active racing, leaving the player unable to control the car.
What do you expect to see? If there is online services activity going on in the background, the full-screen banner should never appear while the player is racing.

Link to video showing the complete loss of visual:

https://youtu.be/TbYDXeXvaHg

8 Replies

  • Thank you for your reply. I will look into those articles, but my main thesis is that even on a bad connection the game should not put up a full screen banner blocking the view. I can tolerate a bad connection, but an unnecessary complete loss of visual is not the appropriate response. 

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @CapedOpossum 

    Thank you for your report and for attaching this video. I have escalated this to the game team.

    -Groguet

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @Dismal_Games wrote:
    @EA_Groguet This has been happening to me a lot as well

    Thanks for the tag.

    This was escalated to the team and they are investigating the issue. As soon as I have more information I will let you know.

    -Groguet

  • TheLettrP's avatar
    TheLettrP
    Seasoned Newcomer
    12 months ago

    @EA_Groguet This has been happening since the latest update V1.7.1. 24/7/24. I can load into a lobby, when the race starts it immediately disconnects me and goes through the usual disconnection process where it says the players left the game. After that, it pops up with the "Communicating with online services".  it ruins the experience of the game cycle.

  • MrBioBR's avatar
    MrBioBR
    9 months ago

    @EA_Groguet  Just as a update this issue still happening ! 

    it ruined my race on yesterday (Video footage https://1drv.ms/v/s!Ag6WaV🤭IfRAit9VuytCjVjptq-VYQ).


    And i reiterate, the problem is not the warning itself (as unfortunately, even using cable internet on a pc, this warning it very common on the top of the screen) the problem is that IT GOES FULL SCREEN !
    The first time that happened on the video i've managed to escape, second time not so lucky.

    I've noticed that this issue (of constant 'communicating' and then going fullscreen) intensifies after someone is disconnected from the session...

  • @CapedOpossum Drives me nuts! I have this issue on a pc hardwired to the router with over 250 MBS of internet speed. I agree that is the page just froze for a moment it would be MUCH better than that damn full screen banner. Sometimes (when not driving) but in any mode, I get the full screen about every 5 seconds. Very frustrating on a game I really want to spend time playing but this makes it unplayable.

    Can we PLEASE get that banner removed and just have the note at the top? PLEASE?

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