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Shoegazer75's avatar
8 months ago

G923 TrueForce Stopped Working

Product: F1 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
Summarize your bug G923 TrueForce 'grinding' even though it was working on same game days ago.
What is your 16 digit Report Code? BJXC-SSSX-SJSA-GJJG
What peripherals are you using? Please list the exact make and model. Xbox Series X with Logitech G923
Can you please provide the name of your current internet service provider? Xfinity
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Try using a G923
What happens when the bug occurs? The typical G923 'grinding' noise happens and none of the force feedback works.
What do you expect to see? My TrueForce feedback working the way it did just three days ago on the same game (nothing has changed).

This one got under my skin. My game was actually enjoyable for a while with my G923's TrueForce feedback working for the first time on an F1 game. I was playing it just a few days ago with everything up-to-date: the game patches, my Logitech software, everything. Today, I go to sit and play and all I can get is the same 'grinding' issue that plagues this wheel when anything doesn't go right. I've tried every combination of plugging, unplugging, starting, restarting, and even checking for a Logitech update that may have effected things in the last 72 hours. Nope - no reason whatsoever. I even tried playing F1 23, quitting it, and then trying to play F1 24. My Xbox Series X wouldn't even start the game - it crashed almost immediately after loading began and would go back to the Xbox load page. 

It's infuriating to have such instability in a game that I cannot even trust that I can play it from day to day. If anyone over there at EA would like to try and help, I'd appreciate it. 

8 Replies

  • I have exactly the same issue since they rolled out the update for the Ferrari Livery change and game tweaks, i even tried loading up older f1 games like yourself to get it to work back on F1 24 again. its frustrating me as i havent seen any other people post it but its a joke that this is happening. the wheel works perfectly in menus and has feedback, as soon as i load 24 the feedback goes, then when im in the car the grinding starts and feel like i have stupid amounts of feedback or absolutely none. its undrivable.

  • @EA_Groguet Practically to the point of begging for some feedback at this time. The G923 bug reports seem to be going unaddressed or unnoticed by the EA mods to the point where we have nothing to go by. Why was TrueForce working for our G923s before Patch 1.5 and why are they still no longer functional after 1.6? Can we expect a fix in 1.7? Why is there suddenly a problem that causes our wheels to be unusable after a "fix" patch? 

    Please, PLEASE - can someone over there reply back and tell us you're at least paying attention to all this??

  • @EA_Groguet For what it's worth, I went through a pretty thorough process tonight to ensure my Logitech drivers were up-to-date. The problem is your game. I see the list of 'fixes' that are listed for Patch 1.7 and don't see anything that appears to pertain to this issue. Am I correct? 

    This radio silence from all the mods on this issue is disconcerting and leaves only the conclusion that your developers messed it up and can't find a way to put it back to rights without it causing other problems. At this point, I don't know what it will take for someone to acknowledge us G923 users. I've tried to be kind in my pleas for you to answer us rather than blasting you, but even that approach has been unsuccessful to date. 

    If there isn't a fix for this, fine. But those of us who are now unable to play your game in any capacity should be duly refunded rather than ignored. The lack of communication here is making it more difficult to feel like we're being treated fairly as consumers. 

  • @EA_Groguet In a last-ditch effort, I got a 5 hour free trial thru EA Play to see if my G923 would work on the Steam/PC version of the game. Nope, same exact issue. It's not localized to us Xbox users. 

  • I have an even worse glitch... the wheel causes me multiple game freezes when racing, and this problem is still not being investigated...

  • RaveDave89's avatar
    RaveDave89
    Seasoned Newcomer
    6 months ago
     

    Is there an answer from EA?

    The problems are still there and in my opinion the game is still unplayable. 

  • EA is not looking for a solution. I've been buying F1 since 2014....it's 2025 no one buys... Terrible support to play with the Logitech line in this impossible game. Since I bought it I've been trying to find a configuration that can play with the G923

  • Shoegazer75's avatar
    Shoegazer75
    4 months ago

    @izidoromonteiro I gave up in August and purchased an R3 bundle for my Xbox. You can't play F1 23 on it, but 24 does just fine and it's night and day compared to the G923. If you're in a position to do something similar, I can't recommend it enough. 

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