Forum Discussion

9d1m4khu7zzw's avatar
10 months ago

Game crashes back to windows on 1 of 3 identical PCs

Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug I have 3 identical racing rigs for work. All three are running Alienware R16 Core i9's (These did have the Intel CPU issue but the latest firmware is supposed to correct). One of the 3 will crash out of F1 24 regularly while the other 2 do not have this issue. Also, all 3 have an issue on the main loading screen where you can not press any button to continue, you have to use the window key to go back to desktop, then come back into the game and then the keyboard and wheel controls work
What is your 16 digit Report Code? SSKR-TAEV-JSVV-BGBD
What peripherals are you using? Please list the exact make and model. Alienware Aurora R16, 32Gb Ram, nVidia 4080 Super, 2 TB SSD Fanatec CSL DD Wheel Fanatec ESports V2 Wheel Fanatec Pedals with Load Cell Brake
Can you please provide the name of your current internet service provider? Starlink
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? I will need you help in uploading files to see what is crashing the game on just 1 of 3 computers.
What happens when the bug occurs? The game crashes out to Windows, usually the Origin client is left up on the desktop
What do you expect to see? The game can keep being played for an extended period of time.

I can upload any additional files from the computer as needed

2 Replies

  • Likely an overlay or some other program launched with your game is depriving it of window focus at launch. 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    9 months ago

    Identical is a proud boast.

    UEFI, ME and component firmware should be identical (SSD, etc.)

    Does the DELL firmware include the fixes for 13 & 14th Gen instabilities?

    Memory modules should be identical in brand and config. 

    Software should be identical (versioning, environment)

    Your posted dxdiag contains WER info related to MS Defender, I’d suggest looking more closely there first.