Re: Game crashes since the latest update 1.16 (PC)

@reon0890 Thank you very much for sharing these! I will pass the information on to the team.

I have the exact same problem ever since 1.16 prior to the last update game has been working flawlessly since released,

Now loads into splash screen then main screen tries to communicate with online services then everything Freeses up,

And dumps you back to the EA app,

What have they done sure now how to wreck a good thing spent 12 hours doing all the trouble shooting,

Exploit protection,

Rolled back graphics card drivers,

Fires walls,

updated every other driver windows, peripheral etc, unplugged everything from pc.

Tried running F1 2023 first,

Checked every setting known to man,

Deleted and reinstalled EA app (The game worked for a short period but only because the server was down for maintenance done a few time trial laps around Saudia Arabia as soon as the server came back online game was crashing again every time on start-up,

You need to release another patch to fix this mess,

CPU 13700K GPU 7900XTX so more than capable of running the game,

Wheel is simagic alpha base with fx wheel,

Fanatec V3 pedals,

Guys in our league, we have managed to fix it and it seems it is working for everyone. Add F1 game and EA anticheat to exclusion of your antivirus. Everything works fine after that.

 JanKondler's solution solved my situation, it seems. For now, it's working (even though connection still takes long).

For Windows Defender users (which is default on Windows 10 and 11):

- open the antivirus

- on the left side, Protection from virus and threats (I use another language, I hope it translates properly in English)
- under Protection from virus and threats Settings, click on settings

- all the way down on Exclusions, click on Add or remove exclusions
- add the game folder
- open the game and check

Honestly, this is just a workaround and EA should try in order to make the game work with antivirus. 

It's pretty annoying that the game cannot work on Steam Deck and Linux systems because it has a kernel-level anti-cheat system and then I have to exclude the game's folder from an antivirus. 

Just Fixed mine by deleting both,

hardware_setting_config.xml and hardware_settings_info.xml files

Mine was under Users\YOURNAME\OneDrive\Documents\My Games\F124\Hardware settings

Then reload F1 24

yours maybe under Users\YOURNAME\Documents

So will just need to check,

See you out on the track slackers,

Hi everyone,

The team has released an update that should have fixed this. Can you please restart your device, check the game again, and let us know if the game is still crashing?

Thanks, 

Still crash from last patch steam user 

Tried all updates reinstall the game removed all components game works great before last patch 

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@Gerisonti_82 wrote:

Still crash from last patch steam user 

Tried all updates reinstall the game removed all components game works great before last patch 

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Another "you" issue. Game works after 1.16, certainly no crash. You need to post more info.

What to post more?

  When game crash i see only my desktop like you press alt+f4 no notifications  ahhh it happens suddenly on main menu or during time trial or grand prize 

Game works fine before 1.16 no issue 

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@Gerisonti_82 wrote:

What to post more?

  When game crash i see only my desktop like you press alt+f4 no notifications  ahhh it happens suddenly on main menu or during time trial or grand prize 

Game works fine before 1.16 no issue 

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Okay, fine. I have 1.16 it works. Your issue.

Can't help people that won't help themselves.

@Gerisonti_82  Steve is asking for a Direct X Diagnosis (DxDiag) report as it helps with troubleshooting and locating the issue. more information on DxDiag and how to run a report can be found at the link below.

How to gather information on your PC using DxDiag