Cant seem to download F1 25

Hey BobbyFCGMast​,

Sorry to hear you're having some trouble getting that download started. Do you happen to have a screenshot or picture of that full error message you're getting? Have you tried any particular troubleshooting steps so far?

The quickest thing to try first would be clearing the cache on the EA app itself just to make sure it's not missing any updates or other issues preventing you from downloading the game. If you're still running into that error afterwards, please grab a screenshot and let us know so we can dig a bit deeper!

Hi there, ive cleared my cache and also retried downloading the ea app, it comes up with this error when trying to download

i also have gotten this message which is weird cause i got EA Play Pro

Thanks for including the pics BobbyFCGMast​! That's definitely a strange one to see if you have EA Play Pro, for sure. 

Have you been able to try power cycling your router? If you pull the power for about a minute before plugging it back in, does that change things?

If you're still seeing the same, it may be worth changing your DNS before moving on to closing any other background applications just to make sure nothing's interfering. You can find steps for those as well as some additional troubleshooting on this page.

Hi there EA_Mako​ ive tried doing a power cycle, ive changed my dns around and also rebooted my pc to see if that did anything, went through additional troubleshooting but it keeps coming up with the same error message

Thanks for giving that a shot BobbyFCGMast​.

Can you try a full clean boot of your system at this point? That's a bit more involved, but would help rule out a few things so we can take a look from here. 

Hey EA_Mako​ thanks for helping me out so far, i have tried a clean boot aswell but it keeps popping up with the same error message when i try downloading the game, im not that fussed about playing the game a few days early but it would be really nice haha

Out of curiosity BobbyFCGMast​, are you able to download any of the other EA Play Pro titles through the EA app, or are they giving you that "problem with your download" error as well? 

Thanks for the patience while we're having a look!

EA_Mako​ yeah no problem at all, as for downloading other titles those work fine, i tried with both battlefield 2042 and the mysims bundle which are on EA Play Pro and they both download just fine getting no error message

BobbyFCGMast​ 
Great, thanks for checking. 

Can you attach a dxdiag for us, by chance? Feel free to DM if you'd prefer.

And which region are you playing from currently/what is your ISP there?