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iStxrm's avatar
iStxrm
Seasoned Newcomer
1 month ago
Solved

Suspended Account

EA support may be the most useless group for any game company. I have been greeted with a suspended account message on login on F1 25 after taking a few months break. When I go to the EA page, I have...
pc
  • EA_Groguet's avatar
    EA_Groguet
    2 days ago
    arewhyehann wrote:

    I'm encountering this exact same issue. I purchased the game in the middle of my ea play subscription and now that it expired, it's giving me the "account suspended". Is there a solution to this?

    Hey there,

    Unfortunately, we cannot fix account issues on the EA Forums. Can you please contact our Customer Support? They should be able to help you.

    -Groguet

iStxrm's avatar
iStxrm
Seasoned Newcomer
1 month ago

I did, but I purchased the game before it expired and did not renew

Cpayne32's avatar
Cpayne32
Hero+
1 month ago

That is what might be the issue. There have been a couple of other people that bought it while they had EA play subscription active and didn’t renew and it suspended their account.

I will escalate to a CM to see if there is a alternative solution but the only workaround i have seen is to reactivate the EA play subscription.

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