Re: Ea play trial is not available on ps4

Same here no trial in ps4

same, pls resolve it while it still helps, since in the july 1st we'll anyways get the standard edition that we've pre-ordered. 

Hey, PS4 fans.

We'll need some additional information from those that are not seeing the Play First Trial available:

• PSN ID
• Region you are located in
• Do you have an active EA Play membership on this PSN ID or is it being shared to you?

PSN ID: jorgemat

Region: Spain (Europe)

I have an active EA Play membership on this PSN ID

PSN ID - m14791

Region - India

EA Play is on my own account, not being shared through anyone. 

PSN ID: sam_agg123

Region : United Kingdom

I have an active EA play membership

Plz be quick as our time before the game gets released is reducing and I would expect compensation if I do not receive a trial

Hey, PS4 community.

Thank you for the details, we sent them up.

Quick question for you all here. If you visit the PlayStation store on both the console and on the web do you see two options for the game? There should be the following:

• full version of the game
• Trial for free or $0.00

You are all reporting you don't see the trial option. We are looking to confirm you don't see it on either the console and the web.

Is anyone able to provide a screenshot of that they see on both and attach here in a reply?

Screenshots of the PS4 were attached here https://answers.ea.com/t5/Bug-Reports/Ea-play-trial-is-not-available-on-ps4/m-p/11593860#M139 

The screenshots of the web are attached here. The first screenshot shows the game I preordered and the second screenshot shows the other options available for the game. The only one I can download (really I can't as I don't have the PS5) is the trial for the PS5 version of the game.

No, as it can be seen in the screenshot. When I click in the second standard edition it just doesn't show any option.

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@jorgemat wrote:

Screenshots of the PS4 were attached here https://answers.ea.com/t5/Bug-Reports/Ea-play-trial-is-not-available-on-ps4/m-p/11593860#M139 

The screenshots of the web are attached here. The first screenshot shows the game I preordered and the second screenshot shows the other options available for the game. The only one I can download (really I can't as I don't have the PS5) is the trial for the PS5 version of the game.

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@jorgemat 

In your previous screenshot where you searched F1 22 it shows two standard editions. One is full price and one is free. Can you try selecting either one to see if you can download it?

ID: outconsumer95

Region Spain

i have an active membership

Is not free trial in app, only for PS5. I have preordered the game

Yes I see two Options and one says “free” but dont appears “Downlad” 

The one full priced is the one I have preordered, this shows only a option which is a timer with the time left to be able to play the full game. The second one which is the one free doesn't show any option to download or pay (no options at all).

no! when will this be fixed?

@jorgemat  

Thank you for getting back. We are investigating this and will report back here when we have an update.

PSN ID: JuL1aNn-_-

Region: The Netherlands

Membership: I have an active membership to EA Play directly connected to my account. It isn’t shared with any other account

Hey everyone,

could you please let me know if you have the following combination of events:

- You have an active EA Play subscription & pre-ordered the game

- You have only an active EA Play subscription & not pre-ordered the game

If you could get back to me and let me know which scenario is the correct one for you?

Thanks in advance!

-rephii

I have an active EA Play subscription and I have pre-orderd the standard version of the gamen for PS4.

PSN ID: JuL1aNn-_-

Region: The Netherlands

I HAVE pre-ordered the standard edition of the game AND have an EA Play subscription.

PSN ID - m14791

Region - India

(guys c'mon how long does it take y'all to fix an issue like this i mean the game's coming out tomorrow & the time for this is practically over and y'all still haven't come up with a solution)

I have an active ea play account and pre-ordered the game

PSN: maxvdberg2909 

Region: The Netherlands 

I have an active EA play subscription and I have preordered the standard version of the game in PS4. A friend of mine has EA play subscription but haven’t preordered the game, and he has no problem to download the free trial