FC Points

@derings10 Hey there,

I genuinely feel for your situation. It's truly frustrating when you've paid for something, experienced an issue, and then seem to run into walls trying to get it resolved. Having experienced similar issues in other games, I can understand the sense of urgency and stress.

You've clearly taken all the right steps, especially by providing detailed information and evidence to support your case. That said, forums and communities, while fantastic for bringing visibility to such problems, may not always get the immediate attention of those with the authority or capability to directly address such situations.

Since I'm just another player like you, I don't have the power to fix this, but here's what I suggest:

1.Forum Moderators: Often, EA forum moderators or community managers monitor these forums. It's possible they might escalate the issue if they see your detailed post.

2. Social Media: Consider reaching out to EA's customer support on platforms like Twitter. Public platforms sometimes get quicker responses because they're visible to a larger audience.

3. Refund through PlayStation: If EA is not able to provide a solution in a reasonable time frame, consider reaching out to PlayStation support. They might be able to offer a refund or further assistance since the transaction occurred through their platform.

4. Persistence: It's unfortunate, but sometimes being persistent is the key. Continue reaching out to EA's help channels.

Lastly, remember to always stay calm and respectful in your communications, even when frustrated. It tends to result in more favorable outcomes.

Really hope you get your FC Points soon or at least find a resolution to this. Hang in there!

I keep trying to contact EA Help but they are not helping. I showed tens of evidence photos about my purchase and nobody helped me because EA Help agents dont have the authority to put FC points into my account. I'm actually helpless rightnow. I don't even know what to do because i cant create a new case or go into live chat. EA Help page shows no help right now.

Hey @derings10 for issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further.

You can contact our live support here: https://help.ea.com/en/help/faq/using-ea-help/

Darko

As you can see from the photo, the website doesnt allow me to go to live chat or open a new case. Thats why i have written here. Can you help me? Why doesnt the website allow me to open a case or go into live chat?

@derings10 If you are still having trouble, try a different browser and then try this link; I'm sure you will then be able to see the chat option.

Yeah when i log out and try anonymously it shows up, but it doesnt show up when i sign in. Why is that? Am i shadow banned from ea help lol?

yes you are shadow banned happened to me also a while ago because EA is a garbage company who care only about micro transactions than problems with the garbage game and this forum is a joke because they dont adrress the problems what comutinty are asking them

happened to me too garbage company

I actually cant belive this lmao they really dont care about me. I literally paid money and cant get my fc points. I lost my money for nothing. They ask for service list but the service list is not showing the date. So because of a mistake by Playstation, i can’t get my fc points. Amazing… 

I know, there customer service is trash. Hope you get your money back. 

And hopefully you learn something from this. Deinstall the game and quit this garbage game.

Take your loss, the game is broken and will not be fixed this year. to many issues and they clearly dont care.