Re: How long does it take for EA help to respond nowadays?
@flugzeugspieler0 Just depends how many people are ahead of you. If they just did a big ban wave then the response time will be longer as more are appealing it.
Forum Discussion
4 Replies
- @RadioShaqs makes sense, ty
Do they reply ?
- @rafaello1907 I hope so, but the time it takes will probalby depend on the amount of people that have the same problem, the amount of people used ea help and what type of problem you have. I just wanna know how long I can expect to wait, its been over like 100 hours since Ive sent my ban appeal tho.
- EA_cuervo
Community Manager
Hey everyone,
Just clearing up how long the Terms of Service Team usually takes to respond, you can find this information here: Get information about your EA Account lock, ban, or suspension
SpoilerHow do I appeal my lock, ban, or suspension?
If you think the ban, lock, or suspension on your EA Account was a mistake, you can appeal the decision.
To appeal, select the available method to contact us here, fill out the webform, and select Send.
If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions:
- lock your EA Account
- remove the content charged back.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake.
@flugzeugspieler0 If you haven't received a reply yet, you can expect to receive an answer via email in the coming days. The email will be sent to the one being used on your EA account.
