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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Redeemed beta code but can't download on PS5

Hi @JBUG20120,

If the code was already redeemed, you'll need to check through your PS5 game library if the download wasn't started right away. You should be able to view a list of all the titles claimed on your account from there.

13 Replies

  • Hi I just wondering if you can change my to a Xbox series X code thxs 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Hendocap14,

    Codes are specific to the platform and account they were generated for and cannot be changed, sorry!
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @PhoenixX1909 

    I'm afraid the beta is only available in the US and UK at this time.

    Outside those regions you would be seeing that Wrong Region message instead, unfortunately.

  • My code was redeemed but it hasn’t allowed me to download it?!

  • Hi, I entered my beta code on my PS5 and nothing happened when it said it was redeemed. I’ve cleared space in my storage, restarted the console, and I do not see it in my game library. I do see it in my recent transactions, however, through the PS Store. Can you help?

  • I redeemed my code on my phone app. Went to my ps5 and the game isn’t there. I checked my transaction history via the console and it shows the codes been redeemed, but no sign of the game, anyone else have same issue??

  • I have the same problem the send me the code for beta closed  have redeem but no download what is the point send the code if can’t play 

  • On PS5, I went to my game library, and then ‘your collection’, I was able to select it from there to download. Hope this helps everyone, poor rollout from them not even sharing instructions 

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