Re: SBC Banned twice in two days

Thanks for the reply Darko. Today I would build a team on the web app and sometimes open on the phone companion app (afraid that I would get another SBC ban on the web app), I was more careful than yesterday but yes I was still doing them relatively fast.

It would be great if there was a cooldown, perhaps? Since the developers understand the mechanics and algorithms that result in SBC bans, it would be nice if once a certain number of SBC attempts are hit within a certain period, that SBC is highlighted with a cooldown timeout preventing you from entering and completing it. But you can still complete other SBC's while the cooldown for that specific one goes down, etc

For example a limit of 70 to 100 PP per hour, etc I don't know what is deemed an appropriate number... But at least we would know and understand what is happening.

Maybe something that can be worked on, but it would really be nice if we don't just randomly get booted out for 12 hours at a time. The one today was especially annoying after yesterday's 12 hour SBC ban.

In the meantime it would be great if a system is also introduced in the middle to reduce the SBC Ban, for example go play a few games to reduce the time, or complete X amount of puzzles to remove the SBC ban, etc

This is genuinely blowing my mind at this stage now, 3rd SBC Ban in 3 days, and today I have been even more careful. It's almost as though there is a compounding effect where it is forcing the next SBC ban faster than the previous one.

I am strongly considering dropping this game after more than two decades of playing it. Never in the last 2 decades have I ever considered dropping the game mid-cycle because of how much frustration it has been causing me.

It really is blowing my mind what is the objective the developers want at this stage. Because even if long-term 'addicts' like us are becoming this frustrated with the experience, then I really don't know how the new users are feeling.

There is so much I want to say, but I'm not going to scream it into the void, because it is VERY CLEAR no one in the hierarchy cares at all about the user experience.

Much love to the community managers here, I know you have no fault in all of this and have to deal with our complaints when you cannot do anything either <3

I’m having the exact same problem , and I ea is making it very hard for me to contact them about this problem as it just keeps sending me to this community complaints page rather than giving us the option to try and resolve it , outrageous 

You will need to speak to our Terms of Service team @finnjob67.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Hi I have been doing the SBC gold player and PL upgrade SBC I don’t remember how many I did but now I can not do any SBC on companion app anymore. 

how can I fix it?

but I tried going on the website and console I can do it there but it take way long to do it there.

please help

same here i got banned 2nd time in 2 days