"Already have an evolution version of this player" error

• Platform: PS4
• Account:YUUMA2019YUUMA
• Evolution you're trying to activate:Birthday Magic 
• Name, Rating, and Version of the Item you're selecting for this Evolution: Gnabry 84 Gold Rare
• Do you have other versions of the same player?No
• Did you discard another Evo item of that player in the past? Yes but I select it for a SBC
• Error message received when you try to select the player: You already have an evolved version of this Player 
• Screenshot of the message.

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@EA_LeonSK wrote:

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Accepted as a solution for visibility

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Hey all,

We can read from your post you're receiving an error mentioning you already have an Evolution version for that player. To investigate this issue, please share the following info:

• Platform:
• Account:
• Evolution you're trying to activate:
• Name, Rating, and Version of the Item you're selecting for this Evolution: 
• Do you have other versions of the same player? If yes, mention them.
• Did you discard another Evo item of that player in the past?
• Error message received when you try to select the player:
• Screenshot of the message.

Thank you

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Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? cazuhii / camstrass (changed recently)
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/03/24
What time did you see the bug? (HH:MM AM/PM) 20:04
What is your time zone? BST
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try submitting an already evolved player into the new evolution
What happens when the bug occurs? It doesn't let me submit the player
What should be happening instead? I should be able to submit the eligible player

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number RTX 2070
Enter RAM memory size in GB 16GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/03/2024
What time did you see the bug? (HH:MM AM/PM) 8pm
What is your time zone? AET - GMT + 10:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Evolve a card. Delete the evolved card and evolve the same base card again with another evolution. Then try to evolve the second evolved base card. Receive error "you already have an evolution of this player" Quicksell the player and restore it from the app in an attempt to unglitch The card is now stuck in the claim items in Store tab. On PC you get error "discconected from server" and back to Ultimate Team main menu (not kicked out of UT). And on mobile it shows as a duplicate which can only be quick sold again and when choosing option to swap duplicate it gives "connection lost"
What happens when the bug occurs? I have a 85 Mattheus Tete evolution card that fits into the new birthday evolution that costs 100k coins I tried to evolve but it said "you already have a evolved version of this player" and won't let me put it in. I believe this happened because I had an evolution of this same card in the past which I submitted into an SBC or quicksold (unsure) because another evolution became available for the base card that was better. To attempt to fix this I quick sold the card and then went into my app to restore it. When I restored it, it is stuck in my Store tab where all new items go to be sent to club or transfer list etc On PC anytime I go into Store it says "connection lost" and takes me to the Ultimate Team main menu (not kicked out to the Main Main menu) On the phone app it is showing up as a duplicate and I can only quicksell it again if I press option to swap with duplicate in club it says "connection lost" But there is no duplicate of the card in my club as it is an evolution. I believe game is recognising the old evolution version I had of the card as still being in my club when it is not. As a result I can't get my player back and I am locked out of opening or buying any packs and I can't spend the FC Points I bought.
What should be happening instead? The card should be able to be sent to my club then evolved in the new evolution

‌

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number RTX 2070
Enter RAM memory size in GB 16GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/03/2024
What time did you see the bug? (HH:MM AM/PM) 8pm
What is your time zone? AET - GMT + 10:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Evolve a card. Delete the evolved card and evolve the same base card again with another evolution. Then try to evolve the second evolved base card. Receive error "you already have an evolution of this player" Quicksell the player and restore it from the app in an attempt to unglitch The card is now stuck in the claim items in Store tab. On PC you get error "discconected from server" and back to Ultimate Team main menu (not kicked out of UT). And on mobile it shows as a duplicate which can only be quick sold again and when choosing option to swap duplicate it gives "connection lost"
What happens when the bug occurs? I have a 85 Mattheus Tete evolution card that fits into the new birthday evolution that costs 100k coins I tried to evolve but it said "you already have a evolved version of this player" and won't let me put it in. I believe this happened because I had an evolution of this same card in the past which I submitted into an SBC or quicksold (unsure) because another evolution became available for the base card that was better. To attempt to fix this I quick sold the card and then went into my app to restore it. When I restored it, it is stuck in my Store tab where all new items go to be sent to club or transfer list etc On PC anytime I go into Store it says "connection lost" and takes me to the Ultimate Team main menu (not kicked out to the Main Main menu) On the phone app it is showing up as a duplicate and I can only quicksell it again if I press option to swap with duplicate in club it says "connection lost" But there is no duplicate of the card in my club as it is an evolution. I believe game is recognising the old evolution version I had of the card as still being in my club when it is not. As a result I can't get my player back and I am locked out of opening or buying any packs and I can't spend the FC Points I bought.
What should be happening instead? The card should be able to be sent to my club then evolved in the new evolution

‌

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number I don't know, its not relevant.
Enter RAM memory size in GB 32GB
What is your Gamertag/PSN ID/Switch ID? TaskmasterNC
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 22 September (Australia Time)
What time did you see the bug? (HH:MM AM/PM) 8pm
What is your time zone? AET - GMT + 10:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use the founders evo
What happens when the bug occurs? Evolved Mertens is back to base gold
What should be happening instead? It should stay evolved......

‌

• Platform: PS4
• Account: Gustinel89
• Evolution you're trying to activate: Birthday Magic
• Name, Rating, and Version of the Item you're selecting for this Evolution: Alaba/85/Gold Rare
• Do you have other versions of the same player? I had a previous eco but I put that into some sbc months ago. 
• Did you discard another Evo item of that player in the past? Put into sbc. 
• Error message received when you try to select the player: You already have an Evolution version of this player. 
• Screenshot of the message.

• Platform: PS5
• Account: Chico2079
• Evolution you're trying to activate: Jack of all Trades
  
• Name, Rating, and Version of the Item you're selecting for this Evolution: PedroNeto/85/Evolution-Player
  
• Do you have other versions of the same player? No
  
• Did you discard another Evo item of that player in the past? Yes
• Error message received when you try to select the player: You already have an Evolution version of this player.

• Platform: PC
• Account: lChrisPBaconl
• Evolution you're trying to activate: Secret Stuff, Secret Stuff II
• Name, Rating, and Version of the Item you're selecting for this Evolution: Giulia Gwinn, 86, Radioactive EVO
• Do you have other versions of the same player? Only the 83 Gold Rare
• Did you discard another Evo item of that player in the past? Yes, the 86 Triple Threat Wingback
• Error message received when you try to select the player: "You already have an Evolution version of this player."
• Screenshot of the message: Is attached.

• Platform: PS5
  
• Account: Govou_
  
• Evolution you're trying to activate: Secret Stuff I or Secret Stuff II
  
• Name, Rating, and Version of the Item you're selecting for this Evolution: Borna Sosa, 85 ovr, Red Ultimate Champions card, (previous evolutions on the same card Base Gold -> Relentless meets Radioactive > Detail Oriented
  
• Do you have other versions of the same player? No.
  
• Did you discard another Evo item of that player in the past? - No.
  
• Error message received when you try to select the player: "You already have an evolution version of this player"
  
• Screenshot of the message

I have encountered a major issue. I wanted to do a Wilfred Gnonto new evolution so I could complete a different one to my previous Wilfred Gnonto evolution. I quick sold the old one and bought a new card. When I tried to start a new evolution with this new card it said you already have a evolution of this player but I had quick sold it and can’t recover it. I need this fixed in 20 days as the evolution expires before then. Not impressed EA 

• Platform: PlayStation 5
• Account: Papi_Bulldog
• Evolution you're trying to activate: Jack of all trades
• Name, Rating, and Version of the Item you're selecting for this Evolution: Alejandro Garnacho, 75, Common Gold
• Do you have other versions of the same player? No at the moment
• Did you discard another Evo item of that player in the past? Yes, I used my previous evolved version of said player in 86 rated exhange SBC
• Error message received when you try to select the player: ”You already have an Evolution version of this player.”