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EA_Aljo
Community Manager
2 years agoI'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
2 years ago
I am using wifi and the game starts and an error occurs during the game. Internet is no problem.
- EA_Aljo2 years ago
Community Manager
Can you switch to a wired connection or is your router too far away?
- 2 years agoI tried using a LAN cable, but it didn't work. I don't think it's an internet problem. There seems to be a problem with my account.
- EA_Aljo2 years ago
Community Manager
Did you power cycle your equipment when making the switch?
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
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