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I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
It looks like you're using both wireless and wired connections. It would be best to stick to a wired connection. Also, what platform are you playing on?
I tried both the wired and wireless connection and the game cut out after 5 seconds with each. I am on PS5 and have even opened extra ports on the WiFi to try and help.
- EA_Aljo2 years ago
Community Manager
Please make sure you're only using a wired connection. You can also find troubleshooting help here.
Edit: I just noticed this is an alternate account from the one you were posting with previously in this thread. You were on a wireless connection. The best I can advise is to swtch to a wire.
- 2 years ago
Correct this is an alternate account as I have exhausted literally every other option so tried to make a new account. Also I have tried multiple times with a wired connection including 10 mins ago and the match was instantly disconnected yet again. Every step within your link I have tried to no avail including new DNS and safe mode cache clearing.
- EA_Aljo2 years ago
Community Manager
There really isn't much else to suggest. Are you now permanently using a wire? If so, did you power cycle everything after making the switch? Also, are you using at least a Cat 6 cable?
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