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HuruSi-man's avatar
HuruSi-man
2 years ago
Solved

An error has occured and you are no longer synced with the online match

I was playing fc24 season mode well, but at some point, this error occurred after the game started. How can I fix it? Please reply after confirmation.
bug
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @mc_watson_11 

    That's most likely why then. As a test, can get close enough to use a wire to see if that works? Every game is not the same when it comes to how demanding it is on a stable connection.

    You can contact the retailer the game was purchased from to inquire about a refund.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@douxe 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

@Watson20231602 

It looks like you're using both wireless and wired connections. It would be best to stick to a wired connection. Also, what platform are you playing on?

douxe's avatar
douxe
2 years ago

See below - disconnected with the error message a few seconds into each of the last three games (including  today), when I was playing fine before the title update. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @douxe 

    You've got packet loss in every match. It would be good to contact your ISP to see if they are noticing any issues with your connection. Also, there is a link to some troubleshooting in one of my previous responses. Try those suggestions to see if they help. Thank you.

  • douxe's avatar
    douxe
    2 years ago

    There is an absolutely miniscule amount of packet loss, as there was in all my matches; I've been playing clubs with packet loss since release, only getting this error after the update. I can appreciate if you have zero idea what's causing the error, but at least say that — gaslighting people into believing it's a connection issue is crazy. There are redditors who have the same error going all the way back to Fifa 18, and AMD GPUs seem to be a common thread; I still have no idea how to fix it, but at least that's something. I accept clubs is not playable anymore and I will stop trying to play. Thank you.  

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