Forum Discussion
32 Replies
- EA_Aljo2 years ago
Community Manager
That's most likely why then. As a test, can get close enough to use a wire to see if that works? Every game is not the same when it comes to how demanding it is on a stable connection.
You can contact the retailer the game was purchased from to inquire about a refund.
- I tried plugging in the LAN cable, but the problem is not resolved. Is there any way? I tried turning it on and off Or did I do it the wrong way? Please tell me how to do it step by step again. And if there is another way, please let me know.
- EA_Aljo2 years ago
Community Manager
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
품질테스트 결과입니다
- EA_Aljo2 years ago
Community Manager
Those tests show that you're still on a wireless connection. When you look at your PS5 network settings, does it say you're wired?
I attempted a wired connection and unfortunately the result was no different. There must be a way to resolve this as FC 24 cannot be the only game that doesn't work on my WiFi? If so then it's a game issue not my network surely?
Below is a screenshot of a recent wireless test. This indicates no issue surely?
- EA_Aljo2 years ago
Community Manager
You have .23% packet loss. That is substantial and is very common with wireless connections. When switching to a wire, make sure you power cycle your device as well as your network equipment.
다시 확인해주세요
Average is 0.03% and still no games completed?
- EA_Aljo2 years ago
Community Manager
Are you on a wireless connection also?
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