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Lindgon's avatar
Lindgon
2 years ago
Solved

Bought fc poinst

I bought fc point for PLN 30 500+500 fc poist and it took my money, but I didn't get fc point and now I don't know what to do...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @Lindgon 

    If these points still haven't come through for you, you'll want to report this with the live support team so they can check your billing information and see what's happened.

    You'll need to first gather your proof of purchase following these steps, then provide this to the live support team. You can contact live support from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @Lindgon 

If these points still haven't come through for you, you'll want to report this with the live support team so they can check your billing information and see what's happened.

You'll need to first gather your proof of purchase following these steps, then provide this to the live support team. You can contact live support from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

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